Employee Engagement Specialist, Operations Officer II - Department of Human Resources

Baltimore City•Baltimore, MD

5d•$78,588 - $125,740

About The Position

This position is responsible for supporting the Office of Engagement and Culture by conducting data collection and analysis, assisting in action planning and coordinating and implementing related projects. They are responsible for designing, implementing, evaluating, and managing programs and initiatives that help advance a culture where employees feel valued, heard, and supported. Ideal candidates bring strong communication skills, analytical thinking, data analysis skills, and a passion for helping others succeed.

Requirements

Have a bachelor’s degree in business administration, Public Administration, Management, or related field from an accredited college or university
Have four (4) years of experience in professional-level administrative, operations, or technical work.
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and are eligible to obtain a Baltimore City driver’s permit may be required.

Nice To Haves

Previous work lead experience may be required.

Responsibilities

Conducting surveys, interviews, focus groups, and other methods to collect feedback from employees and managers on various aspects of the organization, such as culture, values, communication, recognition, performance, and satisfaction.
Creating communications for engagement and HR strategic partnership initiatives.
Analyzing the data and identifying the strengths and areas of improvement for the organization, as well as the best practices and benchmarks from other organizations.
Providing user support for the enterprise employee engagement platform.
Developing and executing action plans and strategies to address the issues and opportunities identified from the feedback, such as creating or revising action plans, best practices, policies, procedures, processes, systems, and incentives.
Serving as an employee engagement subject matter expert and providing action planning guidance and support to agencies.
Communicating and collaborating with various stakeholders, such as senior leaders, managers, employees, human resources, and external partners, to ensure alignment and support for the employee engagement initiatives. Communicating and collaborating with various stakeholders, such as senior leaders, managers, employees, human resources, and external partners, to improve business processes and customer experience.
Monitoring and measuring the impact and effectiveness of the employee engagement and HR strategic partnership programs and initiatives, using quantitative and qualitative indicators, such as retention, turnover, productivity, quality, customer satisfaction, and employee satisfaction.
Reporting and presenting the results and recommendations to the relevant audiences, such as senior leaders, managers, employees, and external partners, and soliciting their feedback and input for continuous improvement.
Leading, organizing and executing moderately complex HR strategic partnership projects to include establishing milestones and deadlines and managing project to completion in a timely manner. This includes assisting in initial organization of projects in DHR offices.
Identifying and pursuing professional development opportunities in order to maintain and expand knowledge, skills, and expertise in areas of human resources; human capital; and related fields (e.g. employee engagement; data analysis, reporting, and visualization; leadership and management.