Employee Benefits Technology Assistant

Alera Group•San Antonio, TX

1d•Hybrid

About The Position

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Benefit Technology Assistant who will make a meaningful impact by supporting benefits technology administration, client platform builds, enrollment accuracy, and a high-touch experience for both clients and employees. This role supports the Employee Benefits Health and Welfare Employee Navigator team by helping ensure the benefits administration platform is built, maintained, and updated accurately for clients. The Benefit Technology Assistant will assist with client builds and renewals, document management, enrollment audits, reporting, and issue resolution to support optimal client satisfaction and ease of use. Employee Navigator is an HR technology platform that can integrate with insurance carriers, payroll companies, and insurance brokers. The platform is designed to help clients manage the complexity of employee benefits and HR, including benefits administration, onboarding, and related processes.

Requirements

2+ years of experience in Employee Benefits, HR, or related consulting environment
Strong client service skills and experience managing multiple accounts or client programs
Knowledge of benefits programs, compliance requirements, and industry best practices
Excellent communication and collaboration skills
Proficiency with Microsoft Office products, including Excel.
High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy.
Strong troubleshooting skills for supporting web-based applications.
Passion for teamwork, client service, and achieving business results through problem solving.
Reliable transportation for travel within the San Antonio, TX area.

Nice To Haves

Experience with benefits administration, insurance, payroll, or HR technology platforms.
Experience using Employee Navigator or similar benefits administration systems.
Strong analytical skills and ability to interpret benefits data, enrollment information, and discrepancy reports.
Experience with benefits technology platforms (Workday, ADP, etc.)
Strong analytical skills and ability to interpret benefits data
Professional certifications such as CEBS, PHR, or SHRM
Ability to operate in a fast-paced environment and manage client expectations

Responsibilities

Support benefits technology administration, client platform builds, enrollment accuracy, and a high-touch experience for both clients and employees.
Assist with client builds and renewals, document management, enrollment audits, reporting, and issue resolution.
Ensure the benefits administration platform is built, maintained, and updated accurately for clients.
Document, communicate, and follow through on issues.
Troubleshoot web-based applications.
Manage documents, platform updates, reports, and client requests.
Identify discrepancies, troubleshoot issues, and support timely resolution.
Operate in a fast-paced environment while maintaining accuracy and client service standards.
Work effectively with internal teams, carriers, vendors, and client contacts.