Employee Benefits Account Manager

The Jonus Group•The Woodlands, TX

5d•Hybrid

About The Position

Seeking a dedicated and experienced Employee Benefits Licensed Account Manager to join a team. This full-time hybrid role (3 days per week in-office) is ideal for a professional with a strong background in employee benefits account management, who thrives in a fast-paced environment and is passionate about delivering exceptional client service. The successful candidate will serve as the primary point of contact for a portfolio of clients, managing the full account lifecycle, including renewals, compliance, and benefits administration.

Requirements

Current Life and Health Producer License in good standing.
Minimum of 3 years of experience in employee benefits, group health, or insurance agency account management.
Strong knowledge of employee benefits plan structures, renewal workflows, and carrier marketing practices.
Familiarity with claims, billing, eligibility, open enrollment, and benefits administration processes.
Working knowledge of ACA, ERISA, HIPAA, and related compliance requirements.
Excellent organizational skills with the ability to manage multiple accounts and deadlines.
Strong written and verbal communication skills, with the ability to explain benefit options and service issues clearly.
High attention to detail and commitment to compliance and documentation.

Nice To Haves

Experience with Applied Epic and Employee Navigator software.
Familiarity with carrier portals, census collection, and benefits administration platforms.

Responsibilities

Act as the primary contact for assigned employee benefits clients, fostering strong, long-term relationships.
Manage complex service issues related to claims, eligibility, coverage, billing, and plan changes, escalating as needed.
Oversee the renewal process, including gathering census data, coordinating marketing strategies, obtaining quotes, and managing timelines.
Market new and renewal business to carriers, analyze proposals, and prepare benchmarking reports and plan comparisons.
Negotiate with carriers and vendors to secure competitive rates and plan designs aligned with client needs.
Prepare client-ready proposals, quote comparisons, and renewal presentations.
Coordinate open enrollment meetings, employee communication materials, and implementation checklists.
Update and maintain benefits administration platforms, including plan setup, employee enrollment, and eligibility updates.
Provide compliance support for ACA, ERISA, HIPAA, and other employee benefits requirements.
Maintain accurate documentation of client interactions, policy changes, and service activities in agency management systems.
Collaborate with producers, carriers, and internal teams to ensure client satisfaction and retention.
Identify opportunities for workflow improvements and operational efficiencies.