Employee Benefits Account Manager

Sihle Insurance Group Inc•Altamonte Springs, FL

5d•Onsite

About The Position

Are you ready to make an impact at a leading insurance agency that values innovation, growth, and delivering exceptional results for clients? At Sihle Insurance Group, we are dedicated to providing exceptional service and personalized insurance solutions that meet the unique needs of our clients. With over 50 years of experience in the industry and office locations spread throughout Florida, we’ve earned a reputation for excellence and integrity. As a business that is fully committed to remaining a family-owned and community-focused business, we pride ourselves on fostering a positive and supportive work environment, where every team member can thrive. We’re looking for an experienced Employee Benefits Account Manager to join our team! If you're a strategic thinker with a focus on customer service and business growth, this is your chance to play a key role in driving client satisfaction and expanding our portfolio.

Requirements

Must be self-motivated and disciplined. Strong work ethic to exceed expectations and goals
Active Life & Health 2-15 license
Proven knowledge and experience in the employee benefits industry; self-funded knowledge and marketing experience strongly preferred
Proficiency in Microsoft Office Excel, PowerPoint, Outlook, Sales Force, and Employee Navigator preferred
Excellent time management skills with the ability to manage multiple projects and priorities simultaneously
Strong verbal and written communication skills
Capacity to effectively handle multiple and changing client priorities and deadlines
Ability to effectively present information electronically, verbally, and in-person
Must handle sensitive information confidentially and in accordance with agency guidelines

Nice To Haves

self-funded knowledge and marketing experience strongly preferred
Proficiency in Microsoft Office Excel, PowerPoint, Outlook, Sales Force, and Employee Navigator preferred

Responsibilities

Develop and nurture strong relationships with a portfolio of clients, serving as their trusted advisor on matters related to employee benefits
Manage a book of business as assigned, comprised of mid-market accounts
Oversee the administrative aspects of client accounts, including onboarding, enrollment processes, billing reconciliation, claims management, and compliance with regulatory requirements
Act as a liaison between clients and insurance carriers to address and resolve any issues or concerns promptly and effectively
Address incoming correspondence and requests promptly and appropriately. Document all correspondence in the agency management system
Maintain accurate and updated client files per agency guidelines within the agency management system
Partner closely with the internal benefits team to ensure the seamless delivery of services and resolve any client concerns or requests in a timely manner