Employee Benefits Account Manager

Patriot Growth Insurance Services, LLC•Melville, NY

3d•$88,000 - $98,000•Hybrid

About The Position

The Employee Benefits Account Manager serves as a trusted advisor to an assigned portfolio of clients, helping them develop employee benefit programs that support workforce needs, business objectives, and budgets. The role provides proactive consultation, plan analysis, and ongoing advocacy to help clients make benefit decisions and maintain effective programs throughout the year. The Account Manager leads renewal strategy and carrier marketing, evaluates coverage and funding options, and coordinates benefit plan implementation and ongoing service. The role works independently and in collaboration with producers, consultants, carriers, vendors, and internal colleagues to turn complex information into practical recommendations and deliver a responsive client experience. The position is based in Melville, New York, and is hybrid and full-time. Patriot Growth Insurance Services is a national insurance services firm founded in 2019, with more than 2,100 employees in over 150 locations across more than 45 states. The company describes its model as collaborative and supports employee and agency growth while allowing agencies to retain their identities and cultures. Patriot is an equal opportunity employer committed to diversity and inclusion.

Requirements

At least 3 years of progressive employee benefits account management experience in a brokerage, consulting, or agency environment, including client relationship management, renewal strategy, carrier marketing, plan analysis, and ongoing service.
Demonstrated experience managing renewals, evaluating carrier proposals, developing client recommendations, and coordinating benefit plan implementations.
New York Life, Accident & Health Insurance License.
High school diploma or equivalent.
Knowledge of employee benefits products, including medical, dental, vision, life, disability, voluntary benefits, and wellness solutions.
Strong understanding of fully insured, level-funded, and self-funded arrangements, including the ability to explain funding strategies and associated risks.
Working knowledge of ACA, ERISA, COBRA, HIPAA, Section 125 plans, and other applicable benefits regulations.
Ability to evaluate claims experience, utilization trends, financial information, and carrier proposals, and present clear benefit, funding, and cost analyses.
Strong client relationship and problem-solving skills, with a commitment to responsive service and client advocacy.
Ability to work independently and coordinate projects with producers, consultants, carriers, vendors, and internal teams.
Strong written, verbal, presentation, and interpersonal communication skills.
Strong organizational and project-management skills, including the ability to prioritize competing demands and meet deadlines.
Proficiency with agency management systems, carrier platforms, Microsoft Office applications, and related account management tools.
Sound judgment and discretion when handling confidential information, and a commitment to continued learning.

Nice To Haves

Associate's or bachelor's degree in Business Administration, Human Resources, Risk Management, Insurance, Finance, or a related field.
Experience independently managing a book of business as the primary client contact.
Hands-on experience supporting fully insured, level-funded, and self-funded benefit programs.
Experience analyzing renewal projections, carrier quotes, claims data, and market trends to guide client strategy.
Professional designations or ongoing professional development in employee benefits, insurance, or risk management.

Responsibilities

Serve as the primary day-to-day contact for assigned employee benefits clients and understand their business goals, workforce demographics, and benefit strategies.
Establish annual renewal and service timelines and coordinate responsibilities and deliverables among clients, carriers, producers, consultants, and internal teams.
Analyze client, enrollment, utilization, and claims information to assess plan performance and identify cost-containment and program-improvement opportunities.
Develop and distribute requests for proposals, solicit carrier quotes, and conduct market analyses for new and renewal business.
Evaluate carrier proposals, funding arrangements, plan designs, and pricing to recommend solutions aligned with client goals and budgets.
Prepare comparative benefit, funding, and cost analyses to support renewal decisions.
Lead virtual and in-person client meetings to present renewal results, explain market conditions, and discuss benefit strategies and funding alternatives.
Negotiate with carriers and vendors for competitive benefit solutions and favorable plan terms.
Coordinate implementation of new and renewed programs, including carrier transitions, plan changes, enrollment, employee communications, and eligibility administration.
Provide ongoing guidance on employee benefits compliance, including ACA, ERISA, COBRA, HIPAA, Section 125 plans, and applicable federal and state regulations.
Resolve service issues and advocate for clients with carriers and vendors throughout the plan year.
Review contracts, policies, benefit summaries, renewal documents, employee communications, and enrollment materials for accuracy, completeness, and compliance.
Maintain accurate client records, plan documentation, and activity tracking in agency systems and carrier platforms.
Identify additional products, services, and consulting solutions that address client needs and strengthen relationships.
Share knowledge and guide colleagues to support team development, consistent service, and continuous improvement.
Perform essential job functions with reasonable accommodations when needed for individuals with disabilities.

Benefits

Multiple medical plan options, with preventive care covered at 100%.
Free virtual medical and mental healthcare for employees and their families.
Dedicated healthcare concierge to help navigate benefits, compare prescription costs, and make personalized care decisions.
Employer-paid short-term and long-term disability coverage.
Paid parental leave.
Personalized PTO without traditional accruals, plus separate sick leave.
401(k) with a competitive company match.
Comprehensive dental and vision coverage.
Employee Assistance Program offering confidential mental health, legal, financial, and work-life support.
Company-paid holidays.
Comprehensive health and welfare program extending to employees' families and domestic partners.