Emerging Store Manager

Walgreens•Denville, NJ

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store and assumes responsibility for store activities in the Store Manager’s absence. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. It works an alternate schedule with the Store Manager with minimal overlap and helps ensure proper merchandising, protection of store assets, sales growth, and profitability. This role leads and manages store team members, including recruiting, hiring, training, coaching, performance management, and discipline. It oversees customer experience, daily store operations, scheduling and coverage, cash management, bookkeeping, inventory, merchandising, facility upkeep, safety, compliance, and the use of store technology. The Emerging Store Manager uses financial and performance data to create action plans and improve business results, collaborates with the Store Manager on sales opportunities and store initiatives, and may support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The position includes completing the Store Manager learning and development program and other required training, maintaining a personal development plan, and obtaining and maintaining a pharmacy technician license when required by the state. Candidates must be willing to work a flexible schedule, accept possible promotion to Store Manager (which may require relocation), and transfer to other Walgreens retail assets within the same hiring area. The stated salary range is $47,000–$72,000; the offered salary depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED plus two years of experience in a supervisory position; the supervisory experience need not involve direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the Emerging Store Manager start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store, work an alternate schedule with minimal overlap, and assume responsibility for store activities when the Store Manager is absent.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations on Pharmacy and Retail Store operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, training, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities, delegate tasks, manage shifts and store opening and closing, approve time records and time off, and resolve scheduling conflicts to maintain team coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze inventory trends, create corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning the sale of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to engage the team and improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth and initiatives directed by the Support Center.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Assign responsibilities, set goals and expectations, observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and other required learning, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.