Emerging Store Manager

Walgreens•Darien, IL

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role promotes a positive customer experience by assisting customers and patients, resolving complaints, modeling service best practices, and coaching the team to improve service in both the front end and pharmacy. It supervises daily store operations, staffing and schedules, cash management, bookkeeping, inventory, store maintenance, technology readiness, safety, and compliance with company policies and applicable laws. The Emerging Store Manager also analyzes business and performance data, develops action plans, supports pharmacy operations during busy periods when necessary, and helps develop and retain team members. The position requires completion of the Store Manager learning and development program, assigned training, ongoing self-development, and a valid pharmacy technician license where required by state. It involves regular communication with team members and assisting the Store Manager with communicating company and store strategy. The role requires willingness to work a flexible schedule, including extended days, evenings, and weekends, and willingness to accept promotion to a Store Manager role if offered, potentially at another location.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
External candidates: business majors and prior retail or food industry experience.

Responsibilities

Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, and manage front-end operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model customer service best practices, and improve customer service metrics.
Assign daily activities and delegate tasks; manage store opening, closing, shift changes, time records, time off, and scheduling conflicts.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, operating statements, performance indicators, and team input to make decisions and create action plans for business improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders, and oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and coach team members on standard procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Promote team-member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, performance plans, feedback, recognition, and career-development support.
Build staffing pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and ensure proper selection, recruitment, record-retention, and training procedures.
Complete required Store Manager learning and development, courses, certifications, and assigned training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.