Emerging Store Manager

Walgreens•City of Oneida, NY

8d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role helps ensure appropriate merchandising and asset protection while improving sales and profitability. The position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer experience, daily store operations, scheduling and coverage, cash management and bookkeeping, inventory, store maintenance, safety, compliance, and execution of operational direction. The role analyzes financial and performance information and develops action plans to improve business results. It also supports the Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and other required training, pursues ongoing development, and maintains a valid pharmacy technician license if required by the state. The role communicates with team members and supports the Store Manager in communicating company and store strategy. The position requires a willingness to work a flexible schedule, including extended days, evenings, and weekends, and to accept promotion to a Store Manager role if offered, potentially requiring relocation.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience. Supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities when the Store Manager is absent.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations regarding Pharmacy and Retail Store operations.
Lead and manage team members, including recruiting, hiring, training, coaching, performance management, discipline, and staffing.
Engage customers and patients, resolve complaints, model customer service practices, and improve customer service metrics across the front end and pharmacy.
Oversee daily store operations, including assigning and delegating work, managing shifts and coverage, approving time records and time off, and handling scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, develop action plans, and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends and create corrective action plans.
Ensure execution of operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, and promote their safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Complete required training and development, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete special assignments and other tasks as assigned.