Emerging Store Manager

Walgreens•Dyer, IN

11d•$47,000 - $72,000

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The role supports the Store Manager in achieving company objectives, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. The Emerging Store Manager helps ensure effective merchandising and protection of store assets while improving sales and profitability. This position leads store team members, including recruitment, hiring, performance management, training, coaching, and discipline. It oversees customer experience, day-to-day store operations, cash management, inventory, safety, compliance, store maintenance, and business performance. The role also supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes required Store Manager learning and development, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. Candidates must be willing to work a flexible schedule, accept promotion to a Store Manager role if offered (which may require relocation), and transfer to other Walgreens retail assets within the same hiring area. The stated salary range is $47,000–$72,000; the offer depends on factors including geography, skills, abilities, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record in any major, OR satisfactory completion of a Walgreens Community Internship Program, OR a high school diploma/GED and two years of experience in a supervisory position; direct-report experience is not required for the supervisory experience.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others and managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food-industry experience.

Responsibilities

Supervise customer service associates and designated hitters; manage the store front end and make recommendations on Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead store team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise store operations and team members, assign and delegate daily work, manage shift transitions, approve time records and time off, and address scheduling conflicts to ensure coverage.
Collaborate with external partners, support partnerships and services, and identify community outreach opportunities as a resource for the Pharmacy Operations Manager.
Support data-informed decisions and follow-up by using analysis and team-member input to monitor business impact.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, develop corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use required computer and technology systems and software.
Provide for team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning the sale of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager on sales opportunities, business insights, and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct discipline and coaching meetings and recommend performance-management actions, including discipline and termination when appropriate.
Assign responsibilities, set goals and expectations, observe performance, give feedback and recognition, and develop performance plans.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage the candidate pool, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures follow company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and other required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.