Emerging Store Manager

Walgreens•Hastings, MN

9d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. This role manages the store’s front end and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role oversees merchandising, asset protection, sales, profitability, customer service, and team performance. The position leads and manages store team members, including recruitment, hiring, training, coaching, performance management, and discipline. It oversees daily store operations, scheduling and coverage, cash management and bookkeeping, front-end and pharmacy inventory, store upkeep, safety, compliance, and execution of operational direction. The Emerging Store Manager analyzes business and performance data, develops action plans, and works with the Store Manager to identify sales opportunities. The role may also support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The role communicates regularly with team members and assists the Store Manager in communicating company and store strategy. Candidates must be willing to accept promotion to a Store Manager position if offered, which may require relocation, and to transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Willingness to obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the front end of the store and make recommendations regarding Pharmacy and Retail Store operations.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead and manage team members, including recruitment, hiring, training, coaching, performance management, discipline, and staffing.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor outcomes.
Supervise store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, develop corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline and termination when appropriate.
Set responsibilities, goals, and expectations; observe performance; provide feedback and recognition; and establish accountability through performance management and improvement plans.
Build talent pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and all assigned courses, certifications, and training.
Monitor personal performance, seek feedback, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through one-on-one discussions and group meetings, respond to questions or concerns, and assist the Store Manager in communicating company and store strategy.