Emerging Store Manager

Walgreens•Irving, TX

6d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager with the overall operation of the store and helps achieve company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding the Pharmacy and Retail Store’s overall operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role helps ensure proper merchandising and protection of store assets while improving sales and profitability. This position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer service, daily store operations, scheduling and coverage, cash management, bookkeeping, inventory, maintenance, safety, compliance, and operational execution. The role also analyzes business and performance data, develops action plans, supports pharmacy operations when needed, and assists the Store Manager in communicating company and store strategy. The Emerging Store Manager must complete the Store Manager learning and development program and required training. The role requires maintaining a valid pharmacy technician license where required by state, and willingness to work a flexible schedule that may include extended days, evenings, and weekends. The salary range is $47,000–$72,000, with the offered salary depending on factors such as geography, skills, education, and experience. The position will remain open until filled.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Willingness to complete the Store Manager learning and development program and all required learning, certification, and assigned training.
Valid pharmacy technician license where required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end of the store, and make recommendations about overall Pharmacy and Retail Store operations.
Support the Store Manager in operating the store and achieving company deliverables; work an alternate schedule with minimal overlap and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets and improve store sales and profitability.
Lead team members through recruitment, hiring, performance management, discipline, training, mentoring, and coaching.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and develop coaching, training, and improvement plans for the front end and pharmacy.
Assign daily activities and delegate tasks; oversee opening, closing, and shift changes; approve time records and time off; and manage scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, team member input, operating statements, and key performance indicators to inform decisions and develop action plans for business improvement.
Supervise store cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective actions; train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance; and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team member performance plans, set goals and expectations, observe performance, provide feedback and recognition, and make performance-management recommendations, including discipline and termination when appropriate.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and ensure required selection, recruitment, record-retention, and training procedures are followed.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program, required courses, certifications, and assigned training; monitor personal performance and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.