Emerging Store Manager

Walgreens•Akron, OH

12d•$47,000 - $72,000•Onsite

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the store’s front end and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities in the Store Manager’s absence. The role is accountable for merchandising, protecting store assets, and improving sales and profitability. The position leads store team members, including recruiting, hiring, training, coaching, performance management, and discipline. It oversees customer service, daily store operations, staffing and scheduling, cash management, inventory, bookkeeping, maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager works with the Store Manager and external partners to support store performance and community outreach, analyzes financial and performance data, and develops action plans. The role may also support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager must complete the Store Manager learning and development program and assigned training, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license if required by state. The role requires regular communication with team members and assistance to the Store Manager in communicating company and store strategy. Candidates must be willing to work a flexible schedule, accept promotion to a Store Manager role if offered (which may require relocation), and transfer to other Walgreens retail assets within the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record in any major; alternatively, satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not need to include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021 to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the front end of the store and make recommendations regarding Pharmacy and Retail Store operations.
Ensure proper merchandising, protection of store assets, and improved sales and profitability.
Lead store team members, including recruitment, hiring, performance management, discipline, and development.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor outcomes.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors; manage repairs and maintenance and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Support team member safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Set responsibilities, goals, and expectations; observe performance, provide feedback, and give recognition.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete Store Manager learning and development requirements and other assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members through individual discussions and group meetings and respond to questions or concerns.
Assist the Store Manager in planning and communicating company and store strategy.