Emerging Store Manager

Walgreens•Berea, OH

12d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role also leads team members, protects store assets, supports merchandising, and works to improve sales and profitability. The position oversees customer experience, store operations, business performance, people management, training, and communications. This includes resolving customer concerns, managing team coverage and schedules, supervising cash management and inventory, maintaining the store, complying with applicable laws and company policies, analyzing financial and performance data, and developing and coaching team members. The role may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager must successfully complete the Store Manager learning and development program, complete assigned training, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license when required by the state. The role requires flexibility to work extended days, evenings, and weekends, and willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation.

Requirements

Bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by the state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Lead and manage team members, including recruitment, hiring, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, and promote positive customer experiences and loyalty.
Monitor customer service and develop coaching, training, and improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage shift changes and opening and closing activities, approve time records and time off, and resolve scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze inventory trends, create corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Comply with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, set expectations and goals, provide feedback and recognition, and recommend performance actions when appropriate.
Acquire and retain talent, maintain candidate pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures follow company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members through one-on-one discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.