Emerging Store Manager

Walgreens•Saint Charles, MO

21h

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store, achieving company deliverables, and improving sales and profitability. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position leads store team members through recruitment, hiring, training, coaching, performance management, scheduling, and discipline. It promotes a positive customer and patient experience, resolves complaints, monitors service metrics, and coaches teams on service improvements across the front end and pharmacy. The role also oversees daily operations, cash management and bookkeeping, inventory, merchandising, store maintenance, security, and compliance with company policies and applicable laws and regulations. The Emerging Store Manager analyzes financial and performance data, develops action plans, and collaborates with the Store Manager to identify sales opportunities and implement company initiatives. The role may support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. It also completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by the state. Candidates must be willing to work a flexible schedule, transfer to other Walgreens retail assets in the same hiring area, and accept promotion to a Store Manager position if offered, potentially requiring relocation. The current salary range is $47,000–$72,000; the salary offered depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
Maintain a valid pharmacy technician license when required by the state.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the store front end.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Lead team recruitment, hiring, training, coaching, performance management, and discipline.
Engage customers and patients, resolve complaints, model customer service practices, and improve customer service metrics.
Assign daily work, delegate tasks, manage shifts and coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, operating statements, and key performance indicators to make decisions and develop action plans for business improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders, and oversee bookkeeping.
Oversee front-end and pharmacy inventory, merchandising, resets, revisions, and price changes; analyze inventory trends and coach teams on procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support team member safety using the Security Operations Center.
Ensure store operations comply with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; set expectations, observe performance, provide feedback, and recognize contributions.
Build staffing pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Complete Store Manager training and required learning and development courses; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.