Emerging Store Manager

Walgreens•Golden Valley, MN

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company objectives, and assumes responsibility for store activities when the Store Manager is absent. The role oversees customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding Pharmacy and Retail Store operations. It works an alternate schedule to the Store Manager with minimal overlap and focuses on merchandising, asset protection, sales, and profitability. The role leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer experience, daily store operations and scheduling, cash management and bookkeeping, inventory, store maintenance, safety, compliance, and operational execution. The Emerging Store Manager also analyzes financial and performance data, develops action plans, supports business growth initiatives, and assists Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position includes completing the Store Manager learning and development program and required training, maintaining an individual development plan, and obtaining and maintaining a valid pharmacy technician license when required by state law. The role communicates company and store strategy and supports open communication among team members and leaders.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others and managing and assigning work; experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, assume responsibility for store activities in the Store Manager’s absence, and help improve sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, discipline, training, mentoring, coaching, and career development.
Engage customers and patients, resolve complaints, answer questions, model service best practices, and improve customer service metrics across the front end and pharmacy.
Oversee daily store operations, assign and delegate work, manage opening and closing or shift changes, approve time records and time off, and address scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to make fact-based decisions, follow up, and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repair and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support team member safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, use operating statements and key performance indicators to engage the team, and create action plans to achieve business goals and improve store performance.
Collaborate with the Store Manager on sales opportunities and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Set team responsibilities, goals, and expectations; observe performance; provide feedback and recognition; and use performance plans and constructive discipline to promote accountability.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and ensure required selection, recruitment, record-retention, and training procedures are followed.
Complete the Store Manager learning and development program and other required courses, certifications, and training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.
Complete special assignments and other tasks as assigned.