Emerging Store Manager

Walgreens•Silverdale, WA

10d

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters and manages the store’s front end, while supporting the Store Manager in overall store operations and making recommendations about Pharmacy and Retail Store operations. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. It is accountable for merchandising, protecting store assets, and improving sales and profitability. The position leads store team members through recruitment, hiring, scheduling, training, performance management, coaching, and discipline. It oversees customer experience, daily store operations, cash management and bookkeeping, inventory, store maintenance, safety, technology readiness, and compliance with company policies and applicable laws. The Emerging Store Manager analyzes business performance data and develops action plans, collaborates with the Store Manager on sales opportunities and store initiatives, and may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role requires completion of the Store Manager learning and development program and other assigned training, ongoing self-development, and a valid pharmacy technician license when required by state. It also involves regular communication with team members and assisting the Store Manager with communicating company and store strategy. The position requires flexibility to work extended days, evenings, and weekends, willingness to accept a Store Manager promotion if offered (potentially requiring relocation), and ability to transfer to other Walgreens retail assets in the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead and manage team members, including recruiting, hiring, performance management, discipline, training, and staffing.
Engage customers and patients, resolve complaints, model customer service practices, coach team members, and improve customer service metrics.
Supervise daily store operations, assign and delegate work, manage shifts and coverage, approve time records and time off, and resolve scheduling conflicts.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team input to make fact-based decisions, follow up, and monitor results.
Supervise cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and implement corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive improvement.
Collaborate with the Store Manager on sales opportunities and store growth initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Provide training, mentoring, coaching, and career-development support; manage performance, set expectations and goals, provide feedback and recognition, and recommend discipline or termination when appropriate.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow required selection, recruitment, record-retention, and training procedures, and establish accountability through clear expectations, performance plans, and constructive discipline.
Complete the Store Manager learning and development program, required courses and certifications, and training assigned by company leaders; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.