Emerging Store Manager

Walgreens•Deerfield, IL

10d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. Responsibilities include merchandising, protecting store assets, and improving sales and profitability. The role leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer experience, daily store operations, scheduling and coverage, cash management, inventory, maintenance, safety, regulatory compliance, and communications. The Emerging Store Manager independently analyzes business and performance data, develops action plans, supports store improvement initiatives, and assists in the Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position requires completion of the Store Manager learning and development program and all assigned training. The employee must maintain an Individual Development Plan and obtain and maintain a valid pharmacy technician license when required by state. The role requires schedule flexibility, including extended days, evenings, and weekends, and willingness to accept promotion to a Store Manager role, potentially involving relocation, or transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record in any major, OR satisfactory completion of a Walgreens Community Internship Program, OR a high school diploma/GED and two years of supervisory experience; direct-report experience is not required.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; work an alternate schedule with minimal overlap and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates, designated hitters, and other team members; assign daily activities, delegate tasks, and ensure adequate coverage.
Lead recruitment, hiring, performance management, discipline, training, coaching, mentoring, and development of team members.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Oversee store operations, including opening, closing, shift changes, time records, time-off approvals, and scheduling conflicts.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team input to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Ensure execution of operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including requirements related to alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and implement initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Set responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and use performance plans and constructive discipline.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program, required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, maintain an Individual Development Plan, and pursue self-development.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.