Emerging Store Manager

Walgreens•Flagstaff, AZ

12d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The position oversees customer service and store operations, including scheduling and coverage, cash management, bookkeeping, inventory, maintenance, safety, compliance, and technology readiness. It independently analyzes financial and performance data, develops action plans, and collaborates with the Store Manager to identify sales and operational opportunities. During busy periods, the role may support the Pharmacy, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads, trains, coaches, and develops team members; supports staffing and talent pipelines; and helps communicate company and store strategy. The role must complete the Store Manager learning and development program, required courses and certifications, and maintain a valid pharmacy technician license when required by the state. The position requires flexibility to work extended days, evenings, and weekends, willingness to accept a Store Manager promotion if offered (potentially requiring relocation), and ability to transfer to other Walgreens retail assets in the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, all majors welcome; OR satisfactorily completed a Walgreens Community Internship Program; OR High School Diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates must have management experience, including supervising others and managing and assigning work, as well as experience across both front-end and pharmacy.

Nice To Haves

External candidates: business majors.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and make recommendations on Pharmacy and Retail Store operations.
Support the Store Manager in overall store operations and assume responsibility for store activities in their absence.
Ensure proper merchandising, protection of store assets, and improvement of store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service, coach and train team members, develop improvement plans, and improve customer service metrics.
Assign daily activities, delegate tasks, manage shifts and store coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, team-member input, operating statements, and key performance indicators to make decisions and develop action plans for business performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze trends, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including requirements for alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, provide feedback and recognition, and make recommendations on discipline and termination when appropriate.
Acquire and retain talent, anticipate staffing needs, maintain candidate pools, participate in interviews, make hiring decisions, and ensure required selection, recruitment, record-retention, and training procedures are followed.
Complete Store Manager learning and development training, required courses and certifications, and assigned training; maintain an Individual Development Plan and pursue continuous feedback and self-development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions or concerns, and assist the Store Manager in planning and communicating company and store strategy.