Emerging Store Manager

Walgreens•Cedar Rapids, IA

5d•Onsite

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages front-end operations, and makes recommendations on the overall operation of the Pharmacy and Retail Store. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is accountable for merchandising, asset protection, sales, profitability, customer experience, and team performance. The position leads store team members through hiring, training, scheduling, coaching, performance management, and discipline. It manages front-end and pharmacy operations, inventory, cash management, bookkeeping, store maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager uses financial and performance data to develop and implement action plans, supports pharmacy operations during busy periods when necessary, and collaborates with the Store Manager and external partners to improve store performance and community outreach. The role requires completion of the Store Manager learning and development program, required company training, and maintenance of a pharmacy technician license when required by state. It also requires regular communication with team members and support for communicating store and company strategy. Candidates must be willing to work a flexible schedule, including extended days, evenings, and weekends, and to accept a Store Manager promotion if offered, potentially requiring relocation. The position may also require transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, all majors welcome; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. Supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
External candidates must have a bachelor’s degree.

Nice To Haves

For external candidates, a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters and manage front-end operations.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Engage customers and patients, resolve complaints, model customer service practices, and coach teams to improve customer service metrics and loyalty.
Assign and delegate daily work; oversee store opening, closing, shift changes, time records, time-off approvals, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, key performance indicators, and team input to develop action plans and monitor store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Lead, train, mentor, coach, and support team members’ performance and career development.
Manage performance expectations, goals, feedback, recognition, performance plans, coaching meetings, discipline, and recommendations regarding discipline or termination.
Recruit and retain talent, maintain staffing pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and ensure required selection, recruitment, record-retention, and training procedures are followed.
Complete the Store Manager learning and development program and required training; maintain an Individual Development Plan and pursue ongoing self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.
Complete special assignments and other tasks as assigned.