Emerging Store Manager

Walgreens•Rocky River, OH

12d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. The role is responsible for merchandising, protecting store assets, and improving sales and profitability. This position leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer experience, day-to-day store operations, scheduling and coverage, cash management and bookkeeping, inventory, store maintenance and safety, and compliance with company policies and applicable laws. It also analyzes financial and performance information, develops action plans, supports pharmacy operations during busy periods, and communicates company and store strategy. The Emerging Store Manager completes the Store Manager learning and development program and other required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state law. The position may require accepting promotion to Store Manager, including relocation, and transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record in any major, OR satisfactory completion of a Walgreens Community Internship Program, OR a high school diploma/GED and two years of supervisory experience; supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others and managing and assigning work, with experience across both front-end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager with overall store operations and achievement of company deliverables; cover all store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the store front end, and make recommendations regarding Pharmacy and Retail Store operations.
Ensure proper merchandising, protection of store assets, and improvements to store sales and profitability.
Lead team member recruitment, hiring, performance management, training, coaching, discipline, and development.
Engage customers and patients, resolve complaints, model customer service best practices, and improve customer service metrics in the front end and pharmacy.
Assign daily work, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain team coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, team member input, operating statements, and key performance indicators to identify opportunities and create action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, and promote their safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Set team responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and use performance plans and constructive discipline to support accountability.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Complete the Store Manager learning and development program and assigned courses, certifications, and training; seek feedback and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.