Emerging Store Manager

Walgreens•Elmhurst, NY

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The position promotes a positive customer and patient experience by assisting customers, resolving complaints, modeling service best practices, and coaching teams to improve service in both the front end and pharmacy. It oversees store operations and scheduling, cash management and bookkeeping, inventory and pricing activity, cleanliness, maintenance, emergency response, technology readiness, and compliance with company policies and applicable laws. The role also supports Pharmacy operations, community outreach, and external partnerships. The Emerging Store Manager analyzes financial and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and drive store growth. The role leads, trains, coaches, and develops team members; supports staffing and hiring; communicates company and store strategies; completes required learning and development; and maintains a pharmacy technician license when required by the state. The position requires willingness to accept a Store Manager promotion if offered, potentially involving relocation, and ability to transfer to other Walgreens retail assets in the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others and managing and assigning work; experience across both front end and pharmacy.
External candidates: business major.
External candidates: prior retail or food industry experience.

Nice To Haves

For external candidates, a business major.
For external candidates, prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the store’s front end.
Support the Store Manager in overall store operations and assume responsibility for store activities when the Store Manager is absent.
Manage merchandising, protection of store assets, sales, and profitability.
Recruit, hire, manage performance, and discipline direct reports.
Engage customers and patients, resolve complaints, answer questions, and coach team members on customer service.
Monitor customer service metrics and develop improvement plans for the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, and scheduling coverage.
Support external partnerships and community outreach opportunities.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and standard operating procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; promote team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and implement initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development.
Manage performance through assigning responsibilities, setting goals and expectations, observing performance, providing feedback, recognizing team members, and developing performance plans.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and maintain pipelines of future leaders.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and help the Store Manager plan and communicate company and store strategy.