Emerging Store Manager

Walgreens•Fontana, CA

11d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations concerning overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role drives customer experience by engaging customers and patients, resolving complaints, modeling service best practices, coaching teams, and improving customer service metrics. Operational duties include assigning and delegating work, managing shifts and coverage, overseeing cash management and bookkeeping, supervising inventory and price changes, implementing operational feedback, maintaining the store, responding to emergencies, and ensuring team members can use store technology. The position also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary, and ensures compliance with company policies and applicable laws and regulations. The Emerging Store Manager analyzes financial and performance data, develops action plans, and collaborates with the Store Manager on sales opportunities and store initiatives. The role leads and develops team members, manages staffing and talent pipelines, participates in hiring decisions, and establishes accountability through expectations, coaching, and performance management. The position completes required leadership training and development, maintains any required pharmacy technician license, and communicates regularly with team members and the Store Manager.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of supervisory experience.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date if placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
Ability to obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

For external candidates, a business major.
For external candidates, prior retail or food industry experience.
A bachelor’s degree.

Responsibilities

Support the Store Manager in overall store operations and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters and manage the store’s front end.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model service best practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage shifts and scheduling conflicts, and ensure adequate team member coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, and key performance indicators to develop action plans and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, deposits, and change orders, and oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends and coach team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Lead team member development through training, mentoring, coaching, performance plans, feedback, and recognition.
Anticipate staffing needs, build talent pipelines, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and all assigned courses and certifications; maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions or concerns, and assist the Store Manager in communicating company and store strategy.
Complete special assignments and other tasks as assigned.