Emerging Store Manager

Walgreens•Cottonwood, AZ

11d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position focuses on merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role leads customer experience, store operations, business performance, people management, training, and communication. It manages scheduling and daily assignments; cash management and bookkeeping; inventory, merchandising, and maintenance; compliance with company policies and applicable laws; and safety. The Emerging Store Manager analyzes business performance, develops action plans, supports pharmacy operations during busy periods when necessary, and helps develop and retain talent. The position requires completion of Store Manager learning and development and other assigned training. It also requires maintaining a valid pharmacy technician license when required by state law. Candidates must meet one of the stated education or supervisory experience pathways, demonstrate leadership and business acumen, be fluent in English except in Puerto Rico, and be willing to work a flexible schedule and accept a Store Manager promotion that may require relocation. The stated salary range is $47,000–$72,000; the actual offer depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license as required by state law.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities when the Store Manager is absent.
Supervise customer service associates and designated hitters, including assigning activities, delegating tasks, managing shifts and scheduling, and approving time records and time off.
Manage the front end and make recommendations regarding overall Pharmacy and Retail Store operations.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead customer service, resolve complaints and questions, coach and train team members, and develop improvement plans for front-end and pharmacy service.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, monitor results, and develop business improvement action plans.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain store cleanliness and presentation; manage repairs and maintenance and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support team member safety, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, provide feedback and recognition, and participate in discipline and performance decisions, including recommendations regarding termination when appropriate.
Recruit and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Follow required procedures for selection, recruitment, record retention, and training in accordance with company policy and applicable laws.
Complete the Store Manager learning and development program and other assigned courses, certifications, and training; maintain an Individual Development Plan and pursue continuous self-development.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager in planning and communicating company and store strategy.