Emerging Store Manager

Walgreens•Helena, MT

11d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company objectives. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role oversees merchandising, asset protection, sales, profitability, customer service, staffing, inventory, cash management, facilities, safety, and compliance. It may also support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. This position leads and develops team members through hiring, training, coaching, performance management, scheduling, recognition, and discipline. It independently reviews financial and performance data, creates action plans, and works with the Store Manager to identify sales opportunities and improve store results. The Emerging Store Manager completes the Store Manager learning and development program and required company training, maintains an Individual Development Plan, and obtains and maintains a pharmacy technician license when required by state law. Candidates must meet one of the following education and experience paths: a bachelor’s degree with a solid academic record; satisfactory completion of the Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. Candidates must demonstrate leadership, business ethics, self-motivation, communication skills, and business acumen; be fluent in English except in Puerto Rico; and be willing to work a flexible schedule that includes extended days, evenings, and weekends. Candidates must also be willing to accept promotion to Store Manager if offered, potentially at another store location, and be able to transfer to other Walgreens retail assets in the same hiring Area. The current salary range is $47,000–$72,000. The offered salary within the range depends on factors including geography, skills, abilities, education, and experience. The position remains open until filled. Walgreens identifies itself as an equal opportunity employer, including disability and veterans, and will consider qualified applicants with arrest and conviction records.

Requirements

Bachelor’s degree with a solid academic record, all majors welcome; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager promotion if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business major.

Nice To Haves

External candidates: prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations about Pharmacy and Retail Store operations.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead team members through recruitment, hiring, training, scheduling, coaching, performance management, recognition, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service results through coaching and action plans.
Assign and delegate daily work; manage opening, closing, and shift changes; approve time records and time off; and address scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource to the Pharmacy Operations Manager.
Use data, analysis, and team member input to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Comply with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, create action plans, and use operating statements, key performance indicators, and other tools to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth and new initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, and support for career development; manage performance plans, expectations, feedback, and discipline recommendations.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record retention, and training procedures follow company policy and applicable laws.
Complete Store Manager learning and development, required courses and certifications, and assigned training; seek feedback and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager in planning and communicating company and store strategy.
Complete special assignments and other tasks as assigned.