Emerging Store Manager

Walgreens•Buckeye, AZ

5d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager with the overall operation of the store and helps achieve company deliverables, sales, and profitability goals. This role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position oversees customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding Pharmacy and Retail Store operations. The Emerging Store Manager leads and develops store team members, including recruiting, hiring, training, coaching, performance management, and discipline. The role monitors customer service, resolves customer concerns, manages staffing and scheduling, oversees cash handling and bookkeeping, and supervises front-end and pharmacy inventory and store presentation. It also supports community outreach and external partnerships, ensures compliance with company policies and applicable laws, and responds to operational issues and emergencies. The role analyzes business and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and improve store performance. It may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes required Store Manager training and development, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license where required by state law. Applicants must be willing to accept promotion to Store Manager if offered, potentially requiring relocation, and to transfer among Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities when the Store Manager is absent.
Supervise customer service associates and designated hitters and manage the front end of the store.
Lead, recruit, hire, train, coach, and manage the performance and discipline of store team members.
Engage customers and patients, resolve complaints, model service best practices, and improve customer service metrics.
Assign and delegate daily work; manage opening, closing, shift changes, time records, time-off approvals, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities.
Use business and performance data, operating statements, and key performance indicators to develop and monitor improvement action plans.
Supervise cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and coach team members on procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software.
Promote team member safety and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, feedback, recognition, performance plans, and career-development support.
Build and maintain staffing pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and ensure compliant recruitment, selection, record-retention, and training practices.
Complete required learning and development courses and training; seek feedback and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members and assist the Store Manager with planning and communicating company and store strategy.