Emerging Store Manager

Walgreens•Cleveland Heights, OH

11d

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens Pharmacy and Retail Store, with responsibility for the store’s front end and recommendations about overall pharmacy and retail operations. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. It helps achieve company deliverables through merchandising, asset protection, sales and profitability improvement, and leadership of store team members, including recruitment, hiring, performance management, and discipline of direct reports. The Emerging Store Manager leads customer service and store operations, supports Pharmacy Operations, and uses financial and performance data to identify opportunities and create action plans. The role leads and trains team members, develops talent and staffing pipelines, supports team members’ career development, and communicates company and store strategy. It requires completion of the Store Manager learning and development program and maintaining a valid pharmacy technician license when required by the state. The position requires flexibility to work extended days, evenings, and weekends, and willingness to accept promotion to Store Manager if offered, potentially at a different location, or transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work; experience across both front-end and pharmacy.
External candidates: business major.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store’s front end, and recommend improvements to overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables; work an alternate schedule with minimal overlap and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy; improve customer service metrics and build customer loyalty.
Supervise store operations, assign daily activities, delegate tasks, manage shift changes and opening and closing, approve time records and time off, and address scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for Pharmacy Operations Manager.
Support the Store Manager in using data, analysis, and team member input to make fact-based decisions, follow up, and monitor impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Delegate and supervise execution of operational feedback from the Store Manager and District Manager.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements, key performance indicators, and other tools to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct discipline and coaching meetings and make recommendations on performance management, discipline, and termination when appropriate.
Manage team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback, and recognizing contributions.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure required selection, recruitment, record-retention, and training procedures are followed in accordance with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program, required courses and certifications, and assigned training; monitor performance, seek feedback, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.
Work a flexible schedule that may include extended days, evenings, and weekends; accept a Store Manager promotion if offered, potentially requiring relocation, and transfer to other Walgreens retail assets within the same hiring area.