Emerging Store Manager

Walgreens•Wilmington, NC

10d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens retail store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position oversees merchandising, asset protection, sales and profitability, customer experience, store operations, cash management, inventory, staffing, and team performance. The role leads and develops team members through hiring, training, coaching, performance management, and discipline. It monitors customer service and business results, creates action plans, supports pharmacy operations as needed, and ensures compliance with company policies and applicable laws. The Emerging Store Manager completes required leadership training and learning programs and maintains a valid pharmacy technician license when required by state law. The position requires schedule flexibility, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion or transfer to another Walgreens retail asset within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of starting in the Emerging Store Manager role, as applicable to individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager promotion if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work, plus experience across both front-end and pharmacy.
External candidates: business major.

Nice To Haves

Prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; manage store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, including assigning and delegating work and ensuring appropriate team coverage.
Lead the front end of the store and make recommendations regarding Pharmacy and Retail Store operations.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and coach team members to improve customer experience and service metrics.
Oversee store operations, including opening, closing, shift changes, time records, time-off approvals, and scheduling conflicts.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, identify opportunities, and create action plans for business improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze inventory trends; and coach team members on standard operating procedures.
Delegate and supervise execution of operational feedback from Store and District Managers.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use store computer and technology systems and software.
Support team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Recruit, interview, hire, retain, and develop team members; anticipate staffing needs and maintain a pipeline of candidates and future leaders.
Train, mentor, coach, and support team members’ career development; set expectations and goals, assess performance, provide feedback and recognition, and manage discipline and performance improvement plans.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and all assigned courses, certifications, and training; maintain an Individual Development Plan and seek ongoing feedback.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete special assignments and other tasks as assigned.