Emerging Store Manager

Walgreens•Randolph, MA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store front end, and makes recommendations concerning overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities in the Store Manager’s absence. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role drives a positive customer experience by assisting customers and patients, resolving complaints, modeling strong service, and coaching teams to improve customer service in both the front end and pharmacy. It oversees store operations, scheduling and coverage, cash management and bookkeeping, inventory, merchandising, maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager uses financial and performance data to develop action plans, supports pharmacy operations during busy periods when necessary, and leads, trains, and develops team members. The successful candidate completes the Store Manager learning and development program, required training and certifications, and maintains a valid pharmacy technician license when required by the state. The role requires regular communication with team members and assisting the Store Manager with communicating company and store strategy. Candidates must be willing to accept promotion to a Store Manager position if offered, potentially requiring relocation, and to transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome, OR satisfactory completion of a Walgreens Community Internship Program, OR a high school diploma/GED and two years of experience in a supervisory position. The stated supervisory experience does not require experience with direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters and manage front-end operations.
Ensure proper merchandising, protection of store assets, and improved store sales and profitability.
Recruit, hire, lead, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model service best practices, and improve customer service metrics.
Assign and delegate daily work; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, operating statements, key performance indicators, and team input to make decisions and develop action plans for business improvement.
Supervise cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, feedback, recognition, and performance plans.
Plan staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and build a pipeline of future leaders.
Complete required learning and development courses, certifications, and training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager in communicating company and store strategy.
Complete special assignments and other tasks as assigned.