Emerging Store Manager

Walgreens•Fayetteville, NC

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and may assume responsibility for all store activities when the Store Manager is absent. The role manages the front end and makes recommendations regarding overall Pharmacy and Retail Store operations, working an alternate schedule with minimal overlap with the Store Manager. It is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members to achieve company objectives. The position oversees customer experience, daily store operations, scheduling and coverage, cash management, bookkeeping, inventory, store maintenance, safety, and compliance with company policies and applicable laws. It analyzes performance and financial data, develops action plans, and collaborates with the Store Manager on sales opportunities and store improvement. The role may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads recruitment, hiring, training, coaching, performance management, and development of team members. The role completes required Store Manager learning and development, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. It also communicates regularly with team members and assists the Store Manager in communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record in any major, or satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of experience in a supervisory position; supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
External candidates: business major; prior retail or food industry experience.

Nice To Haves

For external candidates, a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and assume responsibility for store activities in the Store Manager’s absence.
Manage the front end and make recommendations about Pharmacy and Retail Store operations.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead, recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model customer-service practices, and improve customer-service metrics.
Supervise daily store operations, assign and delegate work, manage shift changes and coverage, and approve time records and time off.
Collaborate with external partners and support community outreach opportunities.
Use data, operating statements, key performance indicators, and team input to make decisions and create plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders; oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and adherence to inventory procedures.
Ensure operational feedback from the Store Manager and District Manager is carried out.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team-member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, feedback, recognition, and performance plans.
Anticipate staffing needs, develop talent plans, maintain candidate pools, participate in interviews, and make hiring decisions.
Follow required selection, recruitment, record-retention, and training procedures.
Complete the Store Manager learning and development program and required courses, certifications, and training.
Monitor personal performance, seek feedback, maintain an Individual Development Plan, and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and help communicate company and store strategy.