Emerging Store Manager

Walgreens•Austintown Township, OH

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager (ESM) supports the Store Manager in operating a Walgreens store and achieving company deliverables. The ESM supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The ESM works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is accountable for merchandising, protecting store assets, and improving sales and profitability. The ESM leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. The position focuses on customer experience, daily store operations, business performance, team development, and communication. It also supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The successful candidate completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state law. The role requires a flexible schedule, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion that may require relocation.

Requirements

Bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. Supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations on Pharmacy and Retail Store operations.
Support the Store Manager in operating the store and achieving company deliverables; work an alternate schedule with minimal overlap and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead store team members, including recruitment, hiring, performance management, and discipline of direct reports.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently and develop action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other relevant tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct discipline and coaching meetings and recommend performance actions, including discipline and termination when appropriate.
Manage team member performance by assigning responsibilities, setting goals and expectations, developing performance plans, observing performance, providing feedback, and recognizing effective work.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions or concerns, and assist the Store Manager with communicating company and store strategy.