Emerging Store Manager

Walgreens•Camillus, NY

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company deliverables. The role manages the front end and makes recommendations on overall Pharmacy and Retail Store operations. It works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads customer service associates, designated hitters, and other team members. It oversees customer experience, store operations, cash management, inventory, scheduling and coverage, safety, maintenance, and compliance with company policies and applicable laws. It analyzes business and performance data, develops action plans, and collaborates with the Store Manager to identify sales and improvement opportunities. During busy periods, it may support the Pharmacy, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads hiring, training, coaching, performance management, and development of team members, and assists with communicating company and store strategy. The role must complete the Store Manager learning and development program and maintain a valid pharmacy technician license when required by the state.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactorily completed a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the front end of the store and make recommendations about Pharmacy and Retail Store operations.
Lead and manage team members, including recruitment, hiring, performance management, coaching, and discipline.
Engage customers and patients, address complaints and questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise daily store operations, delegate work, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team input to make fact-based decisions and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and coach team members on standard procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain store cleanliness and presentation, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, set goals and expectations, provide feedback and recognition, and recommend discipline or termination when appropriate.
Acquire and retain talent, maintain staffing and leadership pipelines, plan for staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow required procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and assigned courses, certifications, and training; maintain an Individual Development Plan and pursue continuous feedback and development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions or concerns, and assist the Store Manager with planning and communicating company and store strategy.