Emerging Store Manager

Walgreens•Monroe, LA

8d•Onsite

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store, achieving company deliverables, and improving sales and profitability. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position leads customer service, store operations, financial and performance improvement, and people management. It oversees scheduling and daily assignments, cash management and bookkeeping, inventory, merchandising, store upkeep, safety, compliance, and team training. It also supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role requires completing the Store Manager learning and development program and other assigned training. The Emerging Store Manager must obtain and maintain a valid pharmacy technician license when required by the state, communicate regularly with team members, and be willing to accept promotion to a Store Manager position if offered, potentially at another location.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome, OR satisfactory completion of a Walgreens Community Internship Program, OR a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food-industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters; manage the store front end and recommend improvements to Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protection of store assets, and improved sales and profitability.
Lead team-member recruitment, hiring, performance management, coaching, and discipline.
Greet and assist customers and patients, resolve complaints, answer questions, model service best practices, and improve customer-service metrics and loyalty.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and staffing coverage.
Collaborate with external partners and support community outreach opportunities as a resource to the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets and revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and team supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support their safety and well-being and use the Security Operations Center effectively.
Comply with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently; develop action plans and use operating statements, key performance indicators, and other tools to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth initiatives directed by the Support Center.
Support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, set expectations and goals, give feedback and recognition, and recommend discipline or termination when appropriate.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training; establish accountability through expectations, performance plans, and constructive discipline.
Complete the Store Manager learning and development program and all assigned courses, certifications, and training; seek feedback and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.