Emerging Store Manager

Walgreens•Burnsville, MN

9d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company objectives. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees daily operations, scheduling and coverage, cash management, bookkeeping, inventory, store maintenance, compliance, and customer service across the front end and pharmacy. The Emerging Store Manager analyzes financial and performance data, develops action plans, collaborates with the Store Manager on sales and growth opportunities, and may support Pharmacy operations during busy periods, including working as a pharmacy technician when necessary. The position requires completion of the Store Manager learning and development program and assigned training. The employee monitors their performance, seeks feedback, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by the state. The role also communicates regularly with team members and assists the Store Manager in communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not need to include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to another store location.
Ability to transfer to other Walgreens retail assets in the same hiring area.
Willingness to obtain and maintain a valid pharmacy technician license when required by the state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables; work an alternate schedule with minimal overlap and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead team member recruitment, hiring, training, performance management, and discipline.
Engage customers and patients, provide assistance, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Supervise store operations, assign and delegate daily activities, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow-up, and monitoring of results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze inventory trends, develop corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business objectives.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Assign responsibilities, set goals and expectations, observe performance, provide feedback, recognize team members, and develop performance plans.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training.
Monitor personal performance, seek continuous feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.