Emerging Store Manager

Walgreens•Faribault, MN

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role delivers a positive customer experience by engaging customers and patients, resolving complaints, coaching service practices, and improving customer service metrics across the front end and pharmacy. It oversees daily store operations, team assignments, scheduling and coverage, cash management, bookkeeping, inventory, merchandising, maintenance, safety, technology readiness, and compliance with company policies and applicable laws. The Emerging Store Manager also works with external partners, supports community outreach, helps the Store Manager use data to guide decisions, and supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The position independently reviews financial and performance data, develops action plans, and uses operating statements and key performance indicators to drive store improvement. It leads and develops team members through training, coaching, performance feedback, recognition, staffing plans, recruiting, and hiring. The role completes the Store Manager learning and development program and assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license where required by state law. It communicates regularly with team members and assists the Store Manager in communicating company and store strategy.

Requirements

A bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma or GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the Emerging Store Manager start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
Qualified applicants with arrest and conviction records will be considered.

Nice To Haves

A bachelor’s degree.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and recommend improvements to Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities when the Store Manager is absent.
Manage merchandising, protect store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, discipline, and staffing.
Engage customers and patients, resolve complaints, answer questions, model service best practices, and improve customer service metrics.
Assign and delegate daily work; oversee opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, team-member input, operating statements, and key performance indicators to make decisions and develop store improvement action plans.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders, and oversee bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Ensure operational feedback and directives from the Store Manager and District Manager are carried out.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, feedback, recognition, discipline, and performance improvement plans.
Anticipate staffing needs, develop talent plans, manage candidate pools, interview candidates, make hiring decisions, and build a pipeline of future leaders.
Complete the Store Manager learning and development program, required courses and certifications, and other assigned training.
Maintain an Individual Development Plan, seek feedback, and pursue self-development.
Obtain and maintain a valid pharmacy technician license where required by state law.
Communicate regularly with team members, respond to their questions or concerns, and help communicate company and store strategy.