Emerging Store Manager

Walgreens•Collierville, TN

10d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens Pharmacy and Retail Store and achieving company deliverables. The role manages the front end, makes recommendations on overall store and pharmacy operations, and assumes responsibility for store activities when the Store Manager is absent. The position works an alternate schedule with minimal overlap with the Store Manager and helps protect store assets, improve merchandising, sales, and profitability. This position leads customer service associates and designated hitters, and is responsible for recruiting, hiring, training, scheduling, coaching, performance management, and discipline of team members. It promotes positive customer experiences, resolves complaints, monitors service, and develops improvement plans across the front end and pharmacy. The manager oversees daily operations, cash management and bookkeeping, inventory, merchandising, store maintenance, safety, compliance, and the use of store technology. The role also analyzes business and performance data, creates action plans, supports pharmacy operations during busy periods, and communicates company and store strategy. The Emerging Store Manager completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The position requires willingness to accept a Store Manager promotion if offered, which may involve relocation, and ability to transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome, OR satisfactory completion of a Walgreens Community Internship Program, OR a High School Diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021 to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Support the Store Manager in the overall operation of the store and assume responsibility for store activities in the Store Manager’s absence.
Manage the store front end and make recommendations regarding overall Pharmacy and Retail Store operations.
Lead, recruit, hire, train, schedule, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model customer service practices, and improve customer service metrics.
Assign and delegate daily activities; manage shift changes, time records, time off, scheduling conflicts, and team member coverage.
Manage store cash operations, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Ensure execution of operational feedback and maintain a clean, presentable store, including managing repairs, maintenance, and emergencies.
Ensure team members understand store computer and technology systems and support team member safety, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, use operating statements and key performance indicators, and create action plans to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, performance plans, feedback, recognition, and career development support.
Anticipate staffing needs, maintain candidate pipelines, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete special assignments and other tasks as assigned.