Emerging Store Manager

Walgreens•Memphis, TN

12d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role manages the store’s front end and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position focuses on merchandising, protecting store assets, and improving sales and profitability. The role leads store team members, including recruitment, hiring, training, performance management, and discipline. It oversees customer service, daily store operations, scheduling and coverage, cash management, bookkeeping, front-end and pharmacy inventory, store maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager also analyzes business performance, develops action plans, supports pharmacy operations during busy periods, and communicates company and store strategy. The successful candidate completes the Store Manager learning and development program and required training, pursues ongoing development, and maintains a valid pharmacy technician license when required by the state. The role requires English fluency except in Puerto Rico, schedule flexibility that includes extended days, evenings, and weekends, and willingness to accept a Store Manager promotion that may involve relocation. Candidates must also be able to transfer to other Walgreens retail assets in the same hiring area. The current salary range is $47,000–$72,000. The offered salary depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: business major and prior retail or food-industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the front end of the store and make recommendations on Pharmacy and Retail Store operations.
Lead and manage team members, including recruiting, hiring, training, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics across the front end and pharmacy.
Supervise daily store activities, delegate tasks, manage shifts and schedules, approve time records and time off, and ensure adequate team coverage.
Work with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions and monitor their impact.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Carry out operational feedback from the Store Manager and District Manager by delegating and supervising team members.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team-member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, feedback, recognition, and support for career development; establish expectations and manage performance, including improvement plans and constructive discipline.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and ensure proper selection, recruitment, record-retention, and training procedures.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.