Emerging Store Manager

Walgreens•Franklin Park, NJ

14d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the front end, makes recommendations regarding overall Pharmacy and Retail Store operations, and assumes responsibility for store activities when the Store Manager is absent. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and helps ensure proper merchandising, protection of store assets, sales growth, and profitability. This position leads store team members, including customer service associates and designated hitters, and is responsible for hiring, training, coaching, performance management, and discipline of direct reports. It oversees customer experience, daily store operations, scheduling and coverage, cash management and bookkeeping, inventory, maintenance, safety, and compliance with company policies and applicable laws. The role also analyzes financial and performance data, develops action plans, supports pharmacy operations during busy periods when necessary, and communicates company and store strategy. The Emerging Store Manager must complete the Store Manager learning and development program and required training, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license when required by state. Candidates must meet one of the stated education or supervisory-experience pathways, demonstrate leadership and business acumen, and be willing to work a flexible schedule and accept a Store Manager promotion that may require relocation. The position may also require transfer to another Walgreens retail asset within the same hiring area. The current salary range is $47,000–$72,000. The offered salary within the range depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered; promotion could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, and manage front-end operations while making recommendations about overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline of direct reports.
Engage customers and patients, resolve complaints, answer questions, model customer-service best practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy; empower team members to resolve customer concerns and build loyalty.
Supervise store operations and team members by assigning daily activities, delegating tasks, managing shifts and coverage, approving time records and time off, and addressing scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions, follow up, and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Independently analyze financial and performance data and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store-improvement actions.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance-management actions, including discipline and termination when appropriate.
Assign responsibilities, establish goals and expectations, observe performance, provide feedback, and give recognition to improve individual and team effectiveness.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable local, state, and federal laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.