Emerging Store Manager

Walgreens•Des Moines, IA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position oversees merchandising, asset protection, sales and profitability, customer experience, store operations, inventory, staffing, and team performance. It may also include supporting pharmacy operations as a pharmacy technician during busy periods and maintaining a pharmacy technician license when required by state law. The role leads and develops team members through recruiting, hiring, training, coaching, performance management, and discipline. It monitors business and customer-service performance, analyzes data, and develops action plans to improve store results. The Emerging Store Manager completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and is expected to be willing to accept promotion to a Store Manager position if offered, potentially at a different location.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
External candidates: bachelor’s degree.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and support overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead store team members, including recruiting, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service best practices, and coach teams to improve the customer experience and service metrics.
Supervise store operations, assign and delegate work, manage opening and closing shifts, approve time records and time off, and address scheduling conflicts to ensure adequate coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, develop action plans, and monitor store performance.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze trends; and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software, and support their safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching and discipline meetings and recommend performance actions, including discipline or termination when appropriate.
Set team responsibilities, goals, expectations, and performance plans; observe performance; provide feedback and recognition; and establish accountability.
Plan for staffing needs, develop talent pipelines, participate in interviews, make hiring decisions, and ensure required selection, recruitment, record-retention, and training procedures are followed.
Complete the Store Manager learning and development program and assigned courses, certifications, and training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.