Emerging Store Manager

Walgreens•Stockton, CA

6d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer experience, day-to-day store operations, scheduling, cash management, inventory, bookkeeping, store upkeep, safety, compliance, and team communications. The Emerging Store Manager also analyzes business performance, develops improvement plans, collaborates with the Store Manager on sales opportunities, and supports Pharmacy during busy periods, including serving as a pharmacy technician when needed. The successful candidate completes the Store Manager learning and development program and other assigned training, pursues ongoing self-development, and obtains and maintains a valid pharmacy technician license when required by the state. The role requires a flexible schedule, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion if offered, which may require relocation.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager promotion if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Valid pharmacy technician license when required by the state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the front end and supervise customer service associates and designated hitters.
Lead and manage team members, including recruitment, hiring, training, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics across the front end and pharmacy.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team input to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends and develop corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, use operating statements and key performance indicators, and create action plans to achieve business goals and improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; provide performance feedback and recognition and recommend performance actions, including discipline or termination when appropriate.
Build staffing and talent pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Establish accountability through clear expectations, performance management, performance improvement plans, and constructive discipline.
Complete the Store Manager learning and development program and other assigned learning, certification, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.