Emerging Store Manager
About The Position
The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role helps ensure proper merchandising and protection of store assets while improving sales and profitability. The position leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer experience, daily store operations and staffing, cash management and bookkeeping, inventory, merchandising, maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager uses financial and performance data to plan improvements, collaborates with the Store Manager on sales opportunities and initiatives, and may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role requires completion of the Store Manager learning and development program and required courses, certifications, and training. The Emerging Store Manager maintains an Individual Development Plan, seeks feedback and self-development, and obtains and maintains a valid pharmacy technician license when required by state. The position communicates company and store strategy and maintains open communication with team members.
Requirements
- Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. Supervisory experience does not require experience with direct reports.
- Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
- Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the ESM role for individuals placed in the role on or after June 1, 2021.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including extended days, evenings, and weekends.
- Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
- Ability to transfer to other Walgreens retail assets within the same hiring Area.
- Obtain and maintain a valid pharmacy technician license when required by state.
Nice To Haves
- Bachelor’s degree.
- For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
- For external candidates: business major and prior retail or food industry experience.
Responsibilities
- Support the Store Manager in the overall operation of the store and achievement of company deliverables; cover store activities in the Store Manager’s absence.
- Manage the front end and supervise customer service associates and designated hitters.
- Lead team-member recruitment, hiring, performance management, coaching, training, discipline, and development.
- Engage customers and patients, resolve complaints, model customer-service practices, and improve customer-service metrics.
- Assign and delegate daily work; oversee opening, closing, shift changes, time records, time off, scheduling conflicts, and staffing coverage.
- Collaborate with external partners and support community outreach opportunities.
- Use data, analysis, operating statements, and key performance indicators to make decisions and create action plans for store improvement.
- Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
- Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
- Execute operational feedback from the Store Manager and District Manager through delegation and team supervision.
- Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
- Ensure team members understand store computer and technology systems and software.
- Promote team-member safety and well-being and use the Security Operations Center effectively.
- Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
- Complete special assignments and other tasks as assigned.
- Collaborate with the Store Manager on sales opportunities and initiatives directed by the Support Center.
- Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
- Communicate regularly with team members and assist the Store Manager in communicating company and store strategy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
