Emerging Store Manager

Walgreens•Woodbridge, VA

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role helps ensure proper merchandising and protection of store assets while improving sales and profitability. This position leads store team members and is responsible for recruitment, hiring, performance management, training, coaching, and discipline of direct reports. It oversees customer experience, daily store operations, scheduling and coverage, cash management, inventory, maintenance, safety, regulatory compliance, and operational execution. The Emerging Store Manager analyzes business performance data and develops action plans to support store results, collaborating with the Store Manager on sales opportunities and initiatives. The position may also support Pharmacy during busy periods, including working as a pharmacy technician when necessary. The role requires successful completion of the Store Manager learning and development program and other assigned training. The Emerging Store Manager is expected to pursue self-development, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license when required by state law. The position communicates regularly with team members and assists the Store Manager in communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and achievement of company deliverables; work an alternate schedule with minimal overlap and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the store front end, and make recommendations on Pharmacy and Retail Store operations.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead store team members, including recruitment, hiring, performance management, training, coaching, mentoring, discipline, and development.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for both the front end and pharmacy.
Supervise store operations, assign and delegate daily activities, manage shift changes and opening and closing, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, and create corrective action plans.
Train and coach team members on inventory standard operating procedures and ensure execution of operational feedback from Store and District Managers.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Comply with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements, key performance indicators, and other tools to improve store performance.
Collaborate with the Store Manager to identify sales opportunities, gain insights, and support growth through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Set responsibilities, goals, and expectations; observe performance; provide feedback and recognition; and use performance plans and constructive discipline to promote accountability.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure compliant selection, recruitment, record retention, and training procedures.
Complete the Store Manager learning and development program and assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.