Emerging Store Manager

Walgreens•Saint Charles, MO

6d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role also ensures proper merchandising and protection of store assets while improving sales and profitability. This position leads store team members and is responsible for recruitment, hiring, performance management, discipline, training, and development. It monitors customer service, resolves customer issues, manages store operations and staffing, oversees cash management and inventory, ensures the store is clean and safe, and complies with company policies and applicable laws. The role analyzes business and performance data to create improvement plans, collaborates with the Store Manager on sales opportunities and initiatives, and supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The position communicates regularly with team members and assists the Store Manager with planning and communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and recommend improvements to Pharmacy and Retail Store operations.
Support the Store Manager in operating the store and achieving company deliverables; work an alternate schedule with minimal overlap and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead and manage store team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, offer assistance, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Supervise store operations and staffing, including assigning activities, delegating tasks, managing shifts, approving time records and time off, and resolving scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends, create corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Keep store interiors and exteriors clean and presentable; manage repairs and maintenance and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and make performance-management recommendations, including discipline or termination when appropriate.
Set responsibilities, plans, goals, and expectations; observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable law.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and other required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings and respond to their questions or concerns.
Assist the Store Manager in planning and communicating company and store strategy.