Emerging Store Manager

Walgreens•Knoxville, TN

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role is accountable for merchandising, protecting store assets, sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The position leads customer service efforts, resolves customer complaints, coaches team members, and develops improvement plans for the front end and pharmacy. It oversees daily store operations, staffing and schedules, cash management and bookkeeping, inventory, pricing and resets, maintenance, safety, technology readiness, and compliance with company policies and applicable laws. The role also analyzes financial and performance data, develops action plans, supports pharmacy operations during busy periods, and collaborates with the Store Manager on sales opportunities and store initiatives. The Emerging Store Manager trains, mentors, and develops team members; participates in staffing and hiring decisions; manages performance and discipline; and communicates regularly with team members. The position completes the Store Manager learning and development program and required courses, maintains an individual development plan, and obtains and maintains a valid pharmacy technician license when required by state law.

Requirements

Bachelor’s degree with a solid academic record in any major; alternatively, satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The stated supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business major, with prior retail or food industry experience.

Nice To Haves

For external candidates, a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Work an alternate schedule with the Store Manager with minimal schedule overlap.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Recruit, hire, lead, and manage team members, including performance management and discipline.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Supervise store operations, assign and delegate daily activities, manage shift changes and opening and closing, approve time records and time off, and resolve scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource to the Pharmacy Operations Manager.
Use data, analysis, team member input, operating statements, and key performance indicators to make decisions, develop action plans, and monitor store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze trends; and train team members on inventory procedures.
Delegate and supervise execution of operational feedback from the Store Manager and District Manager.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Support team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Collaborate with the Store Manager to identify sales opportunities and support store growth and initiatives directed by the Support Center.
Support pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, goals, feedback, recognition, and discipline; and recommend performance actions, including termination when appropriate.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow required selection, recruitment, record-retention, and training procedures under company policy and applicable laws.
Communicate with team members through one-on-one discussions and group meetings, respond to questions or concerns, and assist the Store Manager in communicating company and store strategy.
Complete the Store Manager learning and development program, required courses and training, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state.