Emerging Store Manager

Walgreens•Deerfield, IL

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and supports the Store Manager in operating the store and achieving company deliverables. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. It ensures effective merchandising, protection of store assets, and improvements in sales and profitability. The Emerging Store Manager leads store team members through recruitment, hiring, training, performance management, and discipline. The role oversees customer service, store operations, staffing and scheduling, cash management, bookkeeping, inventory, merchandising, maintenance, safety, and compliance with company policies and applicable laws. It analyzes financial and performance data, develops action plans, supports sales and business performance, and may assist the Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position also leads team development, completes required training, maintains a valid pharmacy technician license when required by state, and communicates regularly with team members and the Store Manager. Candidates must meet one of these education or experience paths: a bachelor’s degree with a solid academic record; satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED plus two years of supervisory experience. The role requires demonstrated leadership, business acumen, strong communication skills, English fluency except in Puerto Rico, and willingness to work a flexible schedule that includes extended days, evenings, and weekends. Candidates must be willing to accept a Store Manager promotion if offered, which may require relocation, and to transfer to other Walgreens retail assets in the same hiring area. The salary range is $47,000–$72,000, with the offer depending on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record, all majors welcome; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree for internal candidates.

Responsibilities

Supervise customer service associates and designated hitters, and manage the front end of the store.
Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protection of store assets, and improved sales and profitability.
Lead store team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and coach team members to improve customer experience and service metrics.
Oversee daily store operations, assign and delegate work, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Support data-informed decisions and monitor the impact of actions and operational feedback.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders; oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and create corrective action plans.
Ensure execution of operational feedback through delegation and team supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Set expectations and goals, assign responsibilities, observe performance, provide feedback and recognition, and establish accountability through performance management and constructive discipline.
Acquire and retain talent, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.