Emerging Store Manager

Walgreens•Toms River, NJ

10d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. The position is accountable for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members and oversees recruitment, hiring, scheduling, training, performance management, and discipline. It monitors and improves customer service, resolves customer concerns, analyzes business and performance data, and develops action plans to meet store goals. The Emerging Store Manager supervises store operations, cash management, bookkeeping, inventory, maintenance, safety, and compliance with company policies and applicable laws. The role may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The successful candidate completes the Store Manager learning and development program, required courses and training, and maintains an Individual Development Plan. A valid pharmacy technician license must be obtained and maintained when required by state law. The role requires regular communication with team members and assisting the Store Manager with communicating company and store strategy. Candidates must be willing to work a flexible schedule, accept promotion to Store Manager if offered, and transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR successful completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters and manage the store’s front end.
Support the Store Manager in overall store operations and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, discipline, training, and development.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions and create action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze inventory trends, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, support their safety and well-being, and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Coach, mentor, and support team members’ career development; set expectations and goals, observe performance, provide feedback, and recognize contributions.
Anticipate staffing needs, build talent pipelines, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training; establish accountability through performance plans and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.
Complete special assignments and other tasks as assigned.