Emerging Store Manager

Walgreens•Glenview, IL

9d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position helps ensure proper merchandising, asset protection, sales, and profitability. The role leads and develops store team members, including recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer experience, daily store operations and scheduling, cash management and bookkeeping, inventory, store maintenance, safety, regulatory compliance, and business performance. The Emerging Store Manager also supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary, and completes Store Manager development and other assigned training.

Requirements

Bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of supervisory experience; the supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: a business major and prior retail or food-industry experience.

Responsibilities

Supervise customer service associates, designated hitters, and other store team members; manage front-end operations and make recommendations regarding Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead team members through recruitment, hiring, performance management, discipline, training, and development.
Engage customers and patients, offer assistance, resolve complaints, answer questions, model customer-service practices, and promote customer loyalty.
Monitor customer service, coach and train team members, develop improvement plans for the front end and pharmacy, and improve customer service metrics.
Assign daily activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Support fact-based decisions by using data, analysis, and team member input, then follow up and monitor the impact of decisions.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, perform resets, revisions, and price changes, analyze trends, create corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software; promote team-member safety and use the Security Operations Center effectively.
Comply with company policies and applicable laws and regulations, including those governing the sale of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, use operating statements and key performance indicators to improve store performance, and collaborate with the Store Manager on sales opportunities and initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, discipline, or termination when appropriate.
Assign responsibilities, set goals and expectations, observe performance, provide feedback and recognition, and establish accountability through performance plans and constructive discipline.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable law.
Complete the Store Manager learning and development program and assigned courses, certifications, and training; maintain an Individual Development Plan and pursue continuous feedback and self-development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.