Emerging Store Manager

Walgreens•Frankfort, KY

11d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. This role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The position promotes a positive customer experience by assisting customers and patients, resolving complaints, modeling customer-service practices, and coaching the team to improve service across the front end and pharmacy. It oversees daily store operations, scheduling and coverage, cash management and bookkeeping, inventory, store maintenance, safety, and compliance with company policies and applicable laws. The role also analyzes financial and performance data, develops action plans, supports pharmacy operations during busy periods when necessary, and helps build and retain a capable, diverse team. The Emerging Store Manager completes required Store Manager learning and development, training, and certifications; maintains an Individual Development Plan; and obtains and maintains a pharmacy technician license when required by the state. The position communicates regularly with team members and assists the Store Manager in planning and communicating store and company strategy. Candidates must be willing to work a flexible schedule, accept promotion to a Store Manager position if offered (which may require relocation), and transfer to other Walgreens retail assets within the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactorily completed a Walgreens Community Internship Program; OR a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP) or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date, for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business majors; prior retail or food industry experience.

Nice To Haves

For external candidates, a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters; manage the store front end and support overall pharmacy and retail operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, discipline, training, and development.
Engage customers and patients, resolve complaints, model customer-service practices, and coach the team to improve customer service across the front end and pharmacy.
Oversee daily store operations, assign and delegate work, manage opening and closing or shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to make fact-based decisions, follow up, and monitor outcomes.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders, and oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets and revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software, and support team member safety, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to improve business performance.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives directed by the Support Center.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, set expectations and goals, observe performance, provide feedback, and recognize contributions.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and ensure required selection, recruitment, record-retention, and training procedures are followed.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and assigned training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.