Emerging Store Manager

Walgreens•Missouri City, MO

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role promotes a positive customer experience by engaging customers and patients, resolving complaints, coaching team members, and improving customer service metrics across the front end and pharmacy. It supervises daily store operations, scheduling and coverage, cash management, bookkeeping, inventory, merchandising, maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager also analyzes business and performance data, develops action plans, supports store improvement initiatives, and helps the Store Manager identify sales opportunities. The position may support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads and develops team members, supports staffing and hiring, and manages performance, coaching, and discipline. The role completes required Store Manager learning and development, maintains an individual development plan, and obtains and maintains a valid pharmacy technician license when required by state. It communicates regularly with team members and assists the Store Manager in sharing company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: Management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: Business majors.

Nice To Haves

External candidates: Prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and support overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables; work an alternate schedule with minimal overlap and assume store responsibilities when the Store Manager is absent.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Recruit, hire, lead, and manage team members, including performance management and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer service metrics.
Coach and train team members and develop plans to improve customer service in the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, and shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities as a resource for Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to develop and monitor action plans for store performance and improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and coach team members on standard procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software, and support team member safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, set goals and expectations, provide feedback and recognition, and make recommendations regarding discipline and termination when appropriate.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training; seek feedback and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.