Emerging Store Manager

Walgreens•Royal Oak, MI

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations concerning Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. This position oversees customer experience, store operations, business performance, and team development. It manages daily assignments and scheduling, cash management and bookkeeping, inventory and merchandising activities, store cleanliness and maintenance, safety, and compliance with company policies and applicable laws. It analyzes financial and performance data, creates action plans, and collaborates with the Store Manager and other partners to support store growth. The role may also support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and other required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The position requires English fluency except in Puerto Rico, schedule flexibility including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion if offered, potentially at a different location. The employee must also be willing to transfer to other Walgreens retail assets in the same hiring area. The stated salary range is $47,000–$72,000. The offered salary depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, manage the store’s front end, and make recommendations on Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Recruit, hire, lead, train, and manage team members, including performance management and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and coach teams to improve customer experience and service metrics.
Assign and delegate daily activities; oversee opening, closing, shift changes, time records, time off, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team input to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends and create corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software, and support their safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support growth and performance initiatives directed by the Support Center.
Support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, discipline, or termination when appropriate.
Set expectations and goals, assign responsibilities, observe performance, provide feedback and recognition, and develop performance plans.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program, required courses and certifications, and assigned training; maintain an Individual Development Plan and pursue continuous feedback and self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate with team members through one-on-one discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.