Emerging Store Manager

Walgreens•Northfield, MN

9d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities in the Store Manager’s absence. The role also supports merchandising, protection of store assets, sales, and profitability. The position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer service, store operations, scheduling and coverage, cash management and bookkeeping, inventory, maintenance, safety, regulatory compliance, and execution of operational feedback. The Emerging Store Manager analyzes financial and performance information, develops action plans, collaborates with the Store Manager on sales and growth initiatives, and supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role completes the Store Manager learning and development program and other assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. It communicates regularly with team members and assists the Store Manager in communicating company and store strategy. Candidates must meet one of the listed education or experience pathways, demonstrate leadership and business acumen, be fluent in English except in Puerto Rico, and be willing to work a flexible schedule and accept a Store Manager promotion if offered, which may require relocation.

Requirements

Bachelor’s degree with a solid academic record, in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered; promotion may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food-industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations regarding Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time off, scheduling conflicts, and staffing coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Support fact-based decisions by using data, analysis, and team-member input, and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
Collaborate with the Store Manager on sales opportunities, insights, growth, and Support Center initiatives.
Support pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching and discipline meetings and recommend performance-management actions, including discipline and termination when appropriate.
Set responsibilities, goals, and expectations; observe performance, provide feedback, and give recognition.
Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure compliant selection, recruitment, record retention, and training procedures.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, commit to self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members through one-on-one discussions and group meetings, respond to questions and concerns, and help communicate company and store strategy.
Be willing to work a flexible schedule, including extended days, evenings, and weekends, and accept a Store Manager promotion if offered; promotion may require relocation.
Be able to transfer to other Walgreens retail assets within the same hiring Area.